Select the order number in the first line of your receipt.Find the order confirmation email from If you paid with PayPal, you may have used your PayPal email address to purchase and will need to check the inbox for this email address.To claim an order you purchased as a guest: Claiming allows you to leave a review for the item and let Etsy know if there’s a problem with the order. If you haven’t claimed the order to your account yet, you can reply to the order confirmation email to get in touch with the seller.Ĭlaiming a guest order will add the order to your account’s Purchases and reviews page. If you purchased as a guest, the order confirmation email will say Reply to this email to contact the seller next to the shop name. Tap You, then Purchases & reviews to check if this is the account you used to make the order.If you don't have an Etsy account associated with that email address, you'll see an error message. If you paid with PayPal, you may have used your PayPal email address to create an account. Tap I already have an account and try signing in with one of your other email addresses.See what email address is associated with this account at the top of the page.
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